The honest objection to a product like this one is that it is an import, and that when something inside it fails in year four you will be on your own with a dead fridge in a stainless box.
It is a fair thing to worry about, and it is the reason this page exists.
Two years on the pod and on the appliances.
That covers the structure and every appliance fitted in it. Claims are assessed by our Sydney team, and parts ship from our own warehouse rather than being referred to a factory overseas.
A pod holds a fridge, a range hood, a motorised canopy, a television, a projector, speakers, lighting and a tap. Across a decade one of those will want a part. That is not a fault, it is what appliances do.
OSASS has run parts and warranty in Australia since 2020 for two other appliance brands, out of our own warehouse. OLEA uses the same operation. You ring the Sydney team, and the part ships from here.
01
Sydney hours, with a ticketing system behind it, so your claim gets a reference number rather than sitting in somebody's inbox.
02
Photographs of the fault and of the pod, plus your order number. Most faults can be identified from photos without anyone attending.
03
Assessed by our own team in Sydney.
04
A part is shipped from our warehouse, and a technician attends if the job needs one.
OLEA is a brand of OSASS Australia Pty Ltd, ABN 28 644 539 668, in Alexandria. The person who answers a warranty call is the same person who runs parts and service for LeCavist and Linärie.
That is the whole point. Not a call centre, not a factory contact in another time zone, and not an email address that stops being monitored when the brand moves on.